Send one confirmation for recurring appointments
< 1 min read
Calendar notifications in the Infinity3 Platform have been improved for recurring appointments. Confirmations now cover an entire recurring booking, and custom recurring appointments created in the app now trigger confirmations, reminders, follow ups and reschedule or cancellation notices.
Why it matters
One consolidated confirmation per booking keeps communications clear for a recurring series. Attendees get consistent notifications whether a series uses a default recurrence or a custom pattern. Individual reminders and follow ups continue for each occurrence, so every session stays on attendees’ radar. Notifications for custom recurrences also show the recurrence pattern, helping recipients see whether a change affects the whole series or a single appointment.
How to use it
No setup is required, these enhancements are live automatically. They apply to any newly booked appointment and to appointments you edit.
What to expect:
- One confirmation for the whole series, for default recurring appointments. A confirmation or unconfirmed notification is sent once per booking instead of once per occurrence.
- Notifications for custom recurring appointments, created in the app, now send a confirmation or unconfirmed notification once per booking.
- Reminders and follow ups continue to be scheduled for every occurrence, and now apply to custom recurrences as well.
- Reschedule and cancellation notifications for custom recurrences follow the option you select when making the change: choose to notify only this appointment, all appointments in the series, or this and following appointments. Default recurring appointments remain unchanged, and notifications for them stay specific to the affected occurrence.
- Recurrence details in notifications are shown for custom recurrences, for example: October 14, 2026 12:00 PM (reoccurs every Thursday). To show this, make sure your notification template uses the appointment date and time custom value.
Scope and limitations: these changes apply to calendar notifications only. Workflows are not affected.
Tristan Whittaker
Founder & Director, Infinity3
Tristan Whittaker is the founder and director of Infinity3, with more than 20 years of experience in web design, digital marketing and technology. He works with businesses across the UK to improve their online presence, generate more opportunities and make better use of digital tools, AI and automation.
Combining strong technical knowledge with a practical understanding of how businesses actually operate, Tristan has helped hundreds of organisations create better websites, improve their visibility and simplify the systems behind them. He’s particularly interested in finding sensible ways to use technology to solve real business problems, without unnecessary complexity or jargon.