View call quality and rate calls
2 min read
You can now see connection quality during calls and give quick feedback after they end. Signal bars appear on the call screen in the Infinity3 Platform mobile apps, tap them for connection details and a suggested fix. After the call you can rate how it sounded with a short, guided form.
Why it matters
Call problems can come from many places, including Wi Fi, mobile networks, the voice provider, your device or the other person. The new live indicators help you spot when your connection is weak and offer a relevant tip to improve audio. Post call ratings give us clearer feedback so we can investigate recurring issues.
How to use it
Make or answer a phone call in the Infinity3 Platform mobile app on iOS or Android. As soon as the call connects, a four bar indicator appears on the call screen. The bars change colour to reflect your connection as it changes.
- Tap the bars to open Connection quality, which shows a plain language summary such as “Your connection is good”.
- Connection quality shows three areas, each rated Good, Weak, or Poor: Network, Device, and Audio.
- Device covers connection type, Wi Fi strength, phone temperature, battery saver and low data mode. Audio covers your microphone, incoming audio and where sound is playing.
- When the connection slips, you will see one focused tip that matches the situation, for example move closer to your router, switch to Wi Fi, check you are online or turn off battery saver.
- Under Get help you can open quick answers for “They cant hear me”, “I cant hear them” and “Audio keeps breaking up”.
After you hang up you will be prompted to rate the call. A 4 or 5 star rating sends immediately. For 3 stars or fewer you will be asked what went wrong, with options: I couldnt hear them, They couldnt hear me, Choppy or robotic audio, Call dropped, or Something else with an optional note. The rating sheet will open automatically at most once a week, and you can tap Rate this call on the call end screen to rate other calls at any time.
When a call briefly cuts out you will hear a soft reconnect tone until audio returns. This replaces the previous vibration and banner on phone and WhatsApp calls. Call ratings for WhatsApp calls will follow in a future update.
Availability
Version: 4.27.x and later. Devices: iOS and Android mobile apps. White label self serve accounts will also receive this update.
Tristan Whittaker
Founder & Director, Infinity3
Tristan Whittaker is the founder and director of Infinity3, with more than 20 years of experience in web design, digital marketing and technology. He works with businesses across the UK to improve their online presence, generate more opportunities and make better use of digital tools, AI and automation.
Combining strong technical knowledge with a practical understanding of how businesses actually operate, Tristan has helped hundreds of organisations create better websites, improve their visibility and simplify the systems behind them. He’s particularly interested in finding sensible ways to use technology to solve real business problems, without unnecessary complexity or jargon.