View who answered calls on mobile
< 1 min read
Call details in the Infinity3 Platform mobile app now show who answered each call and the device used, rather than only the assigned user. This works across regular calls, IVR and WhatsApp calls, so you see the person who actually took the call and where they picked it up.
Why it matters
With ring groups and call forwarding, the assigned user and the person who answered are often different. Seeing the actual answerer and device gives you clearer accountability, faster follow ups, and easier coaching for your team.
How to use it
1. Open Conversations and select a conversation that contains a call.
2. Long press the call message, then tap Details.
3. View Answered By to see the teammate name, or a phone number if no teammate answered, plus a device icon showing where the call was picked up.
Good to know
- If a call was answered on a phone number, the number will be masked.
- No device icon is shown when the answering device is unknown.
Availability
Requires the mobile app version 4.27.x or later. Available on iOS and Android, including self serve white label mobile apps.
What’s next
We plan to show the same call context in call logs, so you can understand a call without opening Conversations.
Tristan Whittaker
Founder & Director, Infinity3
Tristan Whittaker is the founder and director of Infinity3, with more than 20 years of experience in web design, digital marketing and technology. He works with businesses across the UK to improve their online presence, generate more opportunities and make better use of digital tools, AI and automation.
Combining strong technical knowledge with a practical understanding of how businesses actually operate, Tristan has helped hundreds of organisations create better websites, improve their visibility and simplify the systems behind them. He’s particularly interested in finding sensible ways to use technology to solve real business problems, without unnecessary complexity or jargon.