Send reliable missed call texts with smarter number selection
2 min read
When you miss a call, the Infinity3 Platform will now choose a sending number that can actually send SMS. If the number the customer called cannot send messages, the system will automatically select another eligible number in your business account so your follow up text has a better chance of being delivered.
Why it matters
Missing a call can be a lost opportunity. This change reduces failed follow ups by using a number that is permitted to send SMS, rather than attempting delivery from a receive-only or otherwise ineligible number.
- Reach more missed callers instead of losing the follow up because one number cannot send SMS.
- Keep follow ups automatic without manually managing which number should be used.
- Stay aligned with messaging requirements such as A2P and toll free verification.
- Reduce manual work and respond to potential leads sooner.
How it works
The platform will still try to send the missed call text from the number the customer called, provided that number can send SMS. If it cannot, the system will look for the next best option in this order:
- a number you have successfully messaged this contact from before,
- your default outbound number,
- another eligible messaging number available in the business account.
This is helpful when calls arrive on number pools, call tracking numbers, unverified toll free numbers, or other numbers not eligible to send SMS. When no eligible number is available, the attempt will be recorded in the conversation with the reason for the failure.
How to use it
No action is required to benefit. Missed Call Text Back will use an eligible number automatically when available.
- Answered calls continue to work as before and will not trigger a text back.
- If Missed Call Text Back is disabled in your Phone System settings, no message will be sent.
- Contacts’ communication preferences and do not disturb settings are still respected.
- If a message cannot be sent, you will see the failed attempt and the reason in the conversation thread.
Tristan Whittaker
Founder & Director, Infinity3
Tristan Whittaker is the founder and director of Infinity3, with more than 20 years of experience in web design, digital marketing and technology. He works with businesses across the UK to improve their online presence, generate more opportunities and make better use of digital tools, AI and automation.
Combining strong technical knowledge with a practical understanding of how businesses actually operate, Tristan has helped hundreds of organisations create better websites, improve their visibility and simplify the systems behind them. He’s particularly interested in finding sensible ways to use technology to solve real business problems, without unnecessary complexity or jargon.