Play every recording for a call on mobile
< 1 min read
You can now play every recording attached to a call in the Infinity3 Platform mobile apps, not just the first one. Each recording plays individually and can show its own transcript when one exists. This captures transferred and multi-leg calls more reliably.
Why it matters
Multi-leg calls and transferred conversations often produce multiple recordings. Showing every recording means you can review the exact segment you need, and read the transcript for that segment when available.
- Never miss the important part of a transferred call.
- Play each segment separately, so listening is faster and clearer.
- Transcripts are attached to each recording when the backend provides them.
How to use it
- Open Recents, a contact’s Call Details, or a call in Conversations in the Infinity3 Platform mobile app.
- Find a call that has more than one recording. Multi-recording calls show labels such as 1/2, 2/2.
- Tap each recording to play it and view the transcript for that recording in Conversations, if a transcript is available.
Availability: Version 4.27.x and above. Devices: iOS and Android. Available to white-label (self-serve) users.
Good to know: Calls with only a single recording look the same as before. A transcript appears only when the backend has produced a transcript for that specific recording.
Tristan Whittaker
Founder & Director, Infinity3
Tristan Whittaker is the founder and director of Infinity3, with more than 20 years of experience in web design, digital marketing and technology. He works with businesses across the UK to improve their online presence, generate more opportunities and make better use of digital tools, AI and automation.
Combining strong technical knowledge with a practical understanding of how businesses actually operate, Tristan has helped hundreds of organisations create better websites, improve their visibility and simplify the systems behind them. He’s particularly interested in finding sensible ways to use technology to solve real business problems, without unnecessary complexity or jargon.