How Can We Help?
Can I install a third-party SSL certificate?
Yes: if you have an existing external or third-party SSL certificate you can install this at Infinity3 on a standard hosting account.
Your certificate provider will need to provide the following sections for us to be able to install the SSL certificate:
- Certificate
- Private Key
- CA Bundle / Intermediate Certificate
These details will need to be entered within the SSL/TLS section within a 20i hosting package: Manage Hosting -> [select package] -> SSL/TLS.
Note: Your Private Key will have been provided when you generate a CSR using your organisation’s details. If you have any questions about this, the certificate provider will be able to help.
Please also note that SSL certificates can take up to 30 minutes to install on to the web server. If your A records are then pointing to the IP address of the hosting package then your site should show as secure.