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Home
What We Do
- Website Design
- Search Engine Optimisation
- Digital Marketing
- - Award-Winning Care Plans
    Our award-winning Care Plans provide you with peace of mind by ensuring your website is always up-to-date, backed up, functioning smoothly and driving new customers to your business!
  - View Our Care Plans
Our Agency
- Our Agency
- Useful Information
- Speak To An Expert
  - If you have any questions about our award-winning web design agency, or if you wish to explore a web design project or discuss your SEO strategy, please feel free to reach out by live chat, email or schedule a consultation.
    
    We’d love to discuss how Infinity3 can contribute to the growth of your business.
Website Care
Reviews
Contact Us

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How Can We Help?

Email Hosting

25

Should I use POP3 or IMAP?
What are the recommended Thunderbird Mail client settings?
What is the Infinity3 Webmail Login URL?
Why can’t I send emails?
How do I stop emails going to junk?
How can I change my mailbox password?
Why are emails not forwarding?
How do I create an email account for my domain?
How do I allow-list all email from a specific domain / mailbox?
How to use the email migration tool
How do I create a mailbox?
How to create an autoresponder?
What are your mail DNS records?
How do I set up email on my iPhone?
Can I add SPF records for my domain name?
Why is my domain blacklisted, and how do I get it removed?
What are my email sending limits?
Why am I getting a “mail certificate name mismatch” / “cannot verify server identity” error?
How do I set up my mailbox in Outlook?
What’s the difference between using mail.domain.com and imap/smtp.domain.com?
What is SMTP?
How do MX records work?
What are MX records?
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
What is IMAP?

FTP

5

What is FTP and SFTP?
How do I connect to a site with WinSCP?
How do I upload a large file via FTP?
How can I use FTP before changing DNS?
I can’t connect via FTP, what can I do?

SSL Certificates

6

What is a CAA record?
Why do I get an ERR_SSL_UNRECOGNIZED_NAME_ALERT error?
Can I install a third-party SSL certificate?
Why should I use Force HTTPS on my website?
How do I activate my free SSL?
My website shows as insecure due to mixed content?

Web Hosting

26

Why is my website’s PHP code displaying directly on the page?
What is the PHP memory_limit?
How do I change PHP maximum upload file size?
How do I specify a time zone for my website (PHP)?
What is a 404 error and how do I fix it?
Is mod_rewrite enabled?
Can I block visitors by country?
Which PHP functions are disabled on your WordPress platform?
How do I check Infinity3 web hosting server status?
How do I set up a cron job?
Can I enable GZIP Web Server Compression?
How do I fix a 4XX error?
My website is down, what can I do?
Where is my IP address?
I installed WordPress on the temporary URL, how can I change it to my domain name?
Why is my website not able to send email?
Complete guide to the Infinity3 File Manager
How do I use the free Infinity3 Website Malware Scanner? 
How do I use the Infinity3 File Permissions Checker?
What are Temporary URLs and what are they used for?
Can I view my FTP, email address or database passwords?
How do I change PHP version?
How can I create a subdomain?
My www.domain.com doesn’t work, but domain.com works fine (or vice-versa)
How can I check if DNS has propagated for me?
Do you disallow any WordPress plugins on your WordPress platform?

WordPress Support

17

How do I migrate a website manually?
Can I make XMLRPC requests to my website?
Is it safe to update the PHP version on my website?
How to fix the “Error Establishing Database Connection” in WordPress
Why can’t I edit my WordPress pages using Elementor?
How to fix the WordPress index.php file being outputted
What is WordPress?
Why am I getting a ‘Too Many Redirects’ error?
What is a 404 error and how do I fix it?
Why might WP All Import cron imports fail?
Why do I get an Internal Server Error 500 and how to fix it?
What is wp-config.php?
Fix WordPress Mixed Content
Fix Modified Core WordPress Files
Which PHP functions are disabled on your WordPress platform?
I installed WordPress on the temporary URL, how can I change it to my domain name?
What is WordPress?

Migrations and Transfers

4

How do I add custom DNS before I use Infinity3’s nameservers?
How do I migrate a website manually?
Can I import contacts to webmail?
How long does an email migration take?

Common Error Codes

7

What is a 401 Error?
What is a 429 error?
How to fix an ‘ERR_CONNECTION_RESET’ error?
How to fix an ‘ERR_NAME_NOT_RESOLVED’ error?
How to fix a ‘The page isn’t redirecting properly’ error?
How to fix an err_connection_timed_out error?
What is a 404 error and how do I fix it?

Care Plans

4

What happens if my website goes down, is hacked or breaks etc?
What if a WordPress plugin we use is no longer supported?
Why do I need a Care Plan?
Can I upgrade my website Care Plan?

Domain Names

12

What is a nameserver?
How can I create a subdomain?
How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
What are the Domain transfer statuses?
How do I setup a domain redirect?
What is DNS Propagation?
What are Infinity3’s nameservers?
What is your default TTL?
What are DNS Records?
What does FQDN mean?
How do I add a DMARC record?
How do I add a DKIM record?

Website Policies

8

What is a Privacy Policy?
Why is a Privacy Policy important?
What are Cookies?
How are Cookies used?
Does my website use Cookies?
What is a Cookie Policy and Cookie Consent Banner?
What is a Terms of Service Agreement?
Where can I get Website Policies

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Do you disallow any WordPress plugins on your WordPress platform?

Do you disallow any WordPress plugins on your WordPress platform?

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Updated on 17/02/2024

How can I check if DNS has propagated for me?

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