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How Can We Help You?

Email Hosting

25

What is IMAP?
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
What are MX records?
How do MX records work?
What is SMTP?
What’s the difference between using mail.domain.com and imap/smtp.domain.com?
Why am I getting a “mail certificate name mismatch” / “cannot verify server identity” error?
How do I set up my mailbox in Outlook?
What are my email sending limits?
Why is my domain blacklisted, and how do I get it removed?
Can I add SPF records for my domain name?
How do I set up email on my iPhone?
What are your mail DNS records?
How to create an autoresponder?
How do I create a mailbox?
How to use the email migration tool
How do I allow-list all email from a specific domain / mailbox?
How do I create an email account for my domain?
Why are emails not forwarding?
How can I change my mailbox password?
How do I stop emails going to junk?
Why can’t I send emails?
What is the Infinity3 Webmail Login URL?
What are the recommended Thunderbird Mail client settings?
Should I use POP3 or IMAP?

Common Error Codes

7

How to fix an err_connection_timed_out error?
How to fix a ‘The page isn’t redirecting properly’ error?
How to fix an ‘ERR_NAME_NOT_RESOLVED’ error?
How to fix an ‘ERR_CONNECTION_RESET’ error?
What is a 429 error?
What is a 401 Error?
What is a 404 error and how do I fix it?

FTP

5

I can’t connect via FTP, what can I do?
How can I use FTP before changing DNS?
How do I upload a large file via FTP?
How do I connect to a site with WinSCP?
What is FTP and SFTP?

SSL Certificates

6

My website shows as insecure due to mixed content?
How do I activate my free SSL?
Why should I use Force HTTPS on my website?
Can I install a third-party SSL certificate?
Why do I get an ERR_SSL_UNRECOGNIZED_NAME_ALERT error?
What is a CAA record?

Migrations and Transfers

4

How long does an email migration take?
Can I import contacts to webmail?
How do I migrate a website manually?
How do I add custom DNS before I use Infinity3’s nameservers?

WordPress Support

17

What is WordPress?
I installed WordPress on the temporary URL, how can I change it to my domain name?
Which PHP functions are disabled on your WordPress platform?
Fix Modified Core WordPress Files
Fix WordPress Mixed Content
What is wp-config.php?
Why do I get an Internal Server Error 500 and how to fix it?
Why might WP All Import cron imports fail?
What is a 404 error and how do I fix it?
Why am I getting a ‘Too Many Redirects’ error?
What is WordPress?
How to fix the WordPress index.php file being outputted
Why can’t I edit my WordPress pages using Elementor?
How to fix the “Error Establishing Database Connection” in WordPress
Is it safe to update the PHP version on my website?
Can I make XMLRPC requests to my website?
How do I migrate a website manually?

Web Hosting

26

Do you disallow any WordPress plugins on your WordPress platform?
How can I check if DNS has propagated for me?
My www.domain.com doesn’t work, but domain.com works fine (or vice-versa)
How can I create a subdomain?
How do I change PHP version?
Can I view my FTP, email address or database passwords?
What are Temporary URLs and what are they used for?
How do I use the Infinity3 File Permissions Checker?
How do I use the free Infinity3 Website Malware Scanner? 
Complete guide to the Infinity3 File Manager
Why is my website not able to send email?
I installed WordPress on the temporary URL, how can I change it to my domain name?
Where is my IP address?
My website is down, what can I do?
How do I fix a 4XX error?
Can I enable GZIP Web Server Compression?
How do I set up a cron job?
How do I check Infinity3 web hosting server status?
Which PHP functions are disabled on your WordPress platform?
Can I block visitors by country?
Is mod_rewrite enabled?
What is a 404 error and how do I fix it?
How do I specify a time zone for my website (PHP)?
How do I change PHP maximum upload file size?
What is the PHP memory_limit?
Why is my website’s PHP code displaying directly on the page?

Care Plans

4

Can I upgrade my website Care Plan?
Why do I need a Care Plan?
What happens if my website goes down, is hacked or breaks etc?
What if a WordPress plugin we use is no longer supported?

Domain Names

12

How do I add a DKIM record?
How do I add a DMARC record?
What does FQDN mean?
What are DNS Records?
What is your default TTL?
What are Infinity3’s nameservers?
What is DNS Propagation?
How do I setup a domain redirect?
What are the Domain transfer statuses?
How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
How can I create a subdomain?
What is a nameserver?

Website Policies

8

What is a Privacy Policy?
What is a Terms of Service Agreement?
What is a Cookie Policy and Cookie Consent Banner?
Where can I get Website Policies
Why is a Privacy Policy important?
What are Cookies?
How are Cookies used?
Does my website use Cookies?

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Website Policies

Website Policies

What is a Privacy Policy?
What is a Terms of Service Agreement?
What is a Cookie Policy and Cookie Consent Banner?
Where can I get Website Policies
Why is a Privacy Policy important?
What are Cookies?
How are Cookies used?
Does my website use Cookies?

Contact Us

Infinity3 Ltd, Halton Mill, Mill Lane, Halton, Lancaster, Lancashire, LA2 6ND

Tel: 07460 787 400
Email: hello@infinity3.co.uk

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Copyright © 2009 - 2024 Infinity3 Ltd - All Rights Reserved - Registered in England and Wales - Company Number: 12516632
Privacy Policy | Cookie Policy | Terms & Conditions | Website Built & Maintained With By Infinity3

Copyright © 2009 - 2024 Infinity3 Ltd - All Rights Reserved - Registered in England and Wales - Company Number: 12516632

Privacy Policy | Cookie Policy | Terms & Conditions

Website Built & Maintained With By Infinity3