Infinity3 Help Centre

Connect your calendar to keep supported appointments in your usual calendar and help prevent bookings that overlap with existing commitments.

Each team member connects their own calendar account.

Before you start

You’ll need your Google or Microsoft 365 login and permission to manage your calendar connections in Infinity3.

Connect your account

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open Settings → Calendars → Connections.
3. Under Connected Calendars, click Add New.
4. Select Google or Outlook for Microsoft 365.
5. Sign in and accept the required calendar permissions.
6. Check that your account appears as connected.

Choose your sync and conflict calendars

1. Open Settings → My Profile → Calendar.
2. Select the Primary Calendar for supported appointment sync.
3. Under Check for Conflicts, choose any additional calendars that should block unavailable times.
4. Save your settings.

Conflict calendars help block bookings; they don’t create Infinity3 appointments from their events.

Check it works

Create a test appointment assigned to you and check that it appears in your connected calendar. Add a busy event to a conflict calendar and check the corresponding time on your booking page.

Things to know

• Connecting email does not automatically configure calendar sync.
• Sync behaviour depends on your calendar type and settings.
• Check your timezone and selected calendars before sharing a booking link.

If the test fails, contact Infinity3 with the affected calendar and appointment details.