Infinity3 Help Centre

Connect your business profiles to prepare and publish supported social posts from Infinity3.

Before you start

You’ll need access to Marketing → Social Planner, your social account login and permission to publish to the page or profile.

If someone else manages your accounts, ask them to help with the connection.

Connect an account

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open Marketing → Social Planner.
3. Click the Settings gear.
4. Open Social Accounts and select Connect Social.
5. Choose the platform you want to connect.
6. Sign in and approve the requested permissions.
7. Select the correct page, profile, channel or business location.
8. Return to Social Planner and check that it shows as connected.

Repeat these steps for each account you want to manage.

If your Facebook Page is missing

Check that you signed in with the Facebook profile that manages the Page and granted access to that Page during authorisation.

Things to know

• Available platforms and post types depend on the supported connections.
• Connecting Social Planner is for publishing content. Check your Conversations setup separately if you also want to manage customer messages.
• An expired connection needs to be restored before scheduled posts can publish.

If an account is missing or won’t connect, contact Infinity3 with the platform, page or profile name and any error shown.