Infinity3 Help Centre

Give callers a useful next step when your team cannot answer the phone.

Before you start

You’ll need access to phone settings. Missed-call text replies also require an eligible SMS-capable sending number and enabled messaging service.

Check your voicemail setup

1. Open Settings → Phone System.
2. Find your number under Manage Numbers and open its incoming call configuration.
3. Check which users or forwarding numbers ring first.
4. Review the ringing timeout and voicemail destination.
5. Configure the greeting in the relevant voicemail settings and save your changes.

For example: “Thanks for calling. Please leave your name, number and a brief message, and we’ll get back to you during business hours.”

Enable missed-call text replies

1. Open Settings → Phone System → Voice.
2. Find Voicemail & Missed Call TextBack or the equivalent missed-call settings.
3. Enable Missed Call TextBack.
4. Review the message and save.

Example: “Sorry we missed your call. Please reply with your name and how we can help. We’ll respond during business hours.”

Test the result

Call from an external mobile and let the call go unanswered. Check the greeting, the text reply and the resulting conversation.

Things to know

• Check existing workflows to avoid duplicate replies.
• Text replies depend on the caller’s number supporting SMS and their messaging preferences.
• Messaging charges may apply.
• Forwarded calls can reach another phone’s voicemail first; test the ringing timeout.

Contact Infinity3 if the test behaves differently from your intended setup.