Infinity3 Help Centre

Provide the verification information requested for your UK phone number setup.

Before you start

You’ll need access to phone settings and accurate details for the business or individual using the number. Prepare only the documents requested for your registration.

Create the submission

1. Log into app.infinity3.ai and open the account that will use the number.
2. Go to Settings → Phone System → Regulatory Bundle/Address.
3. Select Create and the required bundle type.
4. For a Regulatory Bundle, choose **United Kingdom**, the number type and the appropriate registration options.
5. Complete the fields and upload supporting documents where requested.
6. Review everything before submitting.

For a required Address Bundle, use the same area to create it and check any pre-filled details.

Review the information

Use the actual number user’s details. For a business, check the legal name and registration information against the relevant records. Enter the authorised representative requested by the form.

Address requirements depend on the number type. Follow the displayed instructions for business and emergency addresses rather than assuming every UK number uses the same rules.

Things to know

• Not every business submission requires the same uploaded documents.
• Submit identity documents through the designated verification form, not ordinary support messages.
• Keep a note of the bundle reference after submission.

If the fields do not suit your situation, contact Infinity3 before proceeding.