Infinity3 Help Centre

Recover an eligible deal after an accidental deletion and check its pipeline information.

Before you start

You’ll need administrator access. Deleted opportunities are normally recoverable for up to 60 days.

First clear opportunity filters and check other pipelines or statuses. A hidden or closed deal may not have been deleted.

Restore from the opportunity controls

1. Open Opportunities.
2. Open the page’s three-dot menu.
3. Select Restore Opportunities, where available.
4. Find the intended record and review its details.
5. Use the available restore control and confirm.

Reverse a bulk deletion

Open Opportunities → Bulk Actions, find the correct delete operation and select three-dot menu → Restore. Review and confirm the operation.

An administrator can also check Settings → Audit Logs, filtered to deleted opportunities, and use the restore action on an eligible entry.

Check the restored deal

Review its linked contact, pipeline, stage, status, owner and value. Check relevant tasks and automations before resuming follow-up.

Things to know

• Opportunities linked to deleted contacts cannot be restored through the normal opportunity recovery process.
• A deal removed with a deleted pipeline requires recovery of the pipeline rather than just that deal.
• Recording a Lost or Abandoned outcome can preserve history without deleting a deal.

Contact Infinity3 promptly with the opportunity name, contact and approximate deletion time if recovery is unavailable.