Infinity3 Help Centre

A Website Care Plan can begin before your website launches.

Start date and billing

Where a Care Plan is included in a proposal or purchased alongside other services, it starts when the proposal is accepted unless Infinity3 agrees a different date in writing.

Billing begins from that start date. This covers onboarding, monitoring setup, configuration, licensing allocation and reserving ongoing support capacity.

Any request to delay the start must be agreed in writing before accepting the proposal.

Monthly support allowance

Your selected plan or proposal defines the support time included per calendar month.

Unused time does not roll over. Additional time is charged at the prevailing hourly rate unless otherwise agreed.

“Unlimited small tasks” means you can submit multiple reasonable small requests; the work still takes place within the included time allowance.

Make the most of your plan

Send requests with the relevant page links, final text or images and a clear order of priority. If you have several changes, ask which can fit within the available allowance and which need separate approval.

For questions about your first invoice, provide the proposal acceptance date and any written agreement about a different start date.

These arrangements are explained in the Website Care Plan Terms.