Infinity3 Help Centre

Offer a controlled discount using a coupon customers enter at checkout.

Before you start

Decide which products qualify, the discount amount, expiry and usage limits. Check that the offer remains worthwhile after delivery and other costs.

Create the coupon

1. Open Payments → Coupons → Create Coupon.
2. Add an internal name and customer-facing code. Use letters and numbers without spaces or special characters.
3. Choose a percentage or fixed-amount discount.
4. Set its start and end dates where required.
5. Review total redemption limits and the one-use-per-customer option.
6. Restrict it to eligible products, prices or variants if needed.
7. For subscriptions, review how long the discount applies to future payments.
8. Select Create.

Test the offer

Try the code with an eligible cart and check the displayed discount and total. Also test an excluded product so you know the restriction works.

Check the checkout’s coupon controls if the entry field is missing.

Things to know

• Editing a coupon affects future uses, not past orders.
• PayPal has restrictions on some subscription discounts and zero-value orders; test your selected provider.
• Store coupons are not supported on invoices or estimates.

If a code fails, contact Infinity3 with the code, product and error shown.