Infinity3 Help Centre

Keep your personal details current and choose the alerts that help you manage your work.

Before you start

Log in using your own Infinity3 account.

Update your profile

1. Open Settings → My Profile.
2. Open the personal details section.
3. Review your name, profile image and available contact details.
4. Make the required changes and save.
5. Complete verification if requested for a phone number change.

Your login email is managed through My Profile → Security. Follow the verification prompts if you need to change it.

Choose notifications

1. In My Profile, select Notifications.
2. Review alerts for conversations, tasks, appointments and other available activity.
3. Choose the delivery channels you want for each event.
4. Save your preferences.

Start with alerts for work assigned to you, then adjust them if you receive too many or miss relevant updates.

Check the result

Ask a colleague to create a suitable test event, such as assigning you a task, and check the enabled notification channel.

Things to know

• Your notification preferences are personal to your account.
• Available alerts depend on your permissions and setup.
• Browser or device permissions can affect desktop and mobile notifications.
• Profile changes don’t automatically update your business’s account details.

If notifications remain missing, contact Infinity3 with the event, time and delivery channel you expected.