Infinity3 Help Centre

Check payments, delivery charges and confirmation messages before inviting customers to buy.

Before you start

Prepare a test product and decide which locations you can serve. You’ll need access to payment and store settings.

Review payment setup

1. Open Payments → Integrations.
2. Confirm your supported payment provider is connected.
3. Open Configure Providers where available.
4. Review the provider selected for Stores and the relevant Test or Live mode.
5. Check the available payment methods for the intended checkout.

Configure delivery

For physical products, open Payments → Settings → Shipping & Delivery. Add the relevant zones and rates, including any conditions based on order value or weight.

Review the available setting to block shipping checkout when no valid rate exists. Test both supported and unsupported delivery addresses.

Test the purchase

1. Use the supported test-payment process for your checkout and provider.
2. Select the product and any variant.
3. Check the item price, delivery charge, applicable tax and total.
4. Complete checkout and inspect the order and confirmation email.
5. Confirm the production checkout uses the intended Live settings before launch.

Things to know

• Test and Live payment settings can differ.
• Delivery rates need to cover the locations you intend to serve.
• Check existing receipts and workflows to avoid confusing duplicate messages.

If checkout fails, contact Infinity3 with the product, test mode, delivery location and error.