Infinity3 Help Centre

Check how your voice assistant speaks, answers questions and performs configured actions before customers call it.

Before you start

Save the agent’s instructions, knowledge and actions. Use test details and check whether a test could create appointments or trigger follow-up.

Start a test

1. Open AI Agents → Voice AI.
2. Open the intended agent and its Test or Test Audio panel.
3. Choose Web Call or Phone Call, where available.
4. Select the appropriate available scenario.
5. Start the test and speak as a customer would.

For Web Call, allow browser microphone access and check your microphone and speaker settings. It does not require buying or assigning a phone number.

Phone Call testing uses the telephone setup; standard rates may apply.

Try realistic situations

• A common service question and a question outside the agent’s knowledge.
• A request to book and confirmation of the details.
• A request to speak with a person.
• A correction, interruption or unclear answer.

Review the transcript, recording where available and resulting actions. Change one relevant setting at a time and repeat the affected scenario.

Check telephone behaviour

Web Call tests do not support call transfer. Use a Phone Call test or a controlled call to the deployed number to check transfers and live routing.

Outbound test scenarios require the necessary outbound approval and setup.

If a test fails, contact Infinity3 with the agent, test method, time and expected outcome.