Infinity3 Help Centre

Find customer responses and set up notifications so your team knows when new information arrives.

Before you start

You’ll need access to the relevant form or survey and permission to view submissions.

Find a response

1. Open Sites → Forms or Surveys.
2. Select Submissions.
3. Choose the relevant form or survey and apply available filters.
4. Open an entry to review its answers.
5. Check the linked contact record where applicable.

Review the response before replying, particularly if the customer provided specific requirements.

Notify your team

1. Open the form or survey in its builder.
2. Open the notification settings.
3. Enable Email Notification.
4. Enter the intended recipient email addresses.
5. Review the message settings and save.
6. Submit a test entry to check delivery.

Send a customer acknowledgement

Use Auto Responder if you want an automatic email sent to the person submitting the form or survey. Check the email field and message before testing.

Things to know

• Email Notification alerts designated recipients; Auto Responder emails the respondent.
• Native notifications apply to submissions generally. Use a workflow for conditional routing.
• Check existing workflows to avoid duplicate acknowledgements.
• Use the submissions view to verify receipt even if an email alert is missing.

If a response or notification is missing, contact Infinity3 with the form name, test details and submission time.