Infinity3 Help Centre

Organise community discussions into channels so members can find the right information.

Before you start

You’ll need a community group. Channel creation and announcement settings require appropriate admin or owner access.

Create a discussion channel

1. Open your community group.
2. Find Add Channel or open Channel Management.
3. Enter a short name and description.
4. Choose the available visibility settings.
5. Save the channel.

Start with a few clear topics, such as introductions, questions and tips.

Publish a post

1. Open the intended channel.
2. Choose the option to create a post.
3. Add your message and any supported images, links or video content.
4. Check the destination channel and review the content.
5. Publish the post.

Use the available post menu to edit your own content or manage it where your role allows.

Create an announcement channel

In Channel Management, create or edit a channel and enable Announcement Channel. Review its visibility and save.

Only owners and admins can publish announcements. Pin an important post where available to keep it easy to find.

Things to know

• Announcement channels are read-only for ordinary members.
• Notifications depend on member preferences and supported channels.
• Moderation may hold a post for review before other members see it.

If publishing fails, contact Infinity3 with the group, channel and error shown.