Infinity3 Help Centre

Use course analytics to see how learners are progressing and identify where additional support may help.

Before you start

You’ll need access to course analytics. Decide which course and enrolment period you want to review.

Open progress analytics

1. Open Memberships → Courses → Analytics.
2. Select Course progress.
3. Apply the course and enrolment-date filters.
4. Review completion rate, average progress and time-to-complete metrics.
5. Inspect the learner journey and member progress table.

The member table can include enrolment date, course start date, last access, session count and completed courses.

Interpret the results

Distinguish someone who enrolled but never started from someone who started and paused partway through.

Check access dates, scheduled content and any known availability issues before treating low progress as disengagement.

For example, a learner may be waiting for the next released lesson rather than needing another reminder.

Plan follow-up

Use the information to identify useful support, such as login help, clarification of a lesson or a reminder about available resources.

Check existing automated messages before adding manual follow-up.

Things to know

• Recorded completion measures platform progress; it does not by itself demonstrate understanding.
• Compare results using consistent filters.
• Recently enrolled learners may have had less time to complete the course.

Contact Infinity3 with the course, learner and filters if the recorded progress appears incorrect.