Infinity3 Help Centre

A backup may help recover deleted content or an earlier working version of your website. The right recovery approach depends on what changed.

Tell us what happened

1. Include your website address and affected pages or features.
2. Explain what is missing or no longer works.
3. Give the approximate time the problem began and the last time it worked.
4. Mention recent edits, updates or supplier activity.
5. Explain whether the site has received orders, registrations or other new data since then.

Avoid making further changes while the recovery approach is being assessed.

Understand the effect of restoring

A full restore can replace newer website data with the backup’s version. That can affect recent content, orders, users or form entries.

Explain what must be preserved. A targeted recovery may be more appropriate than replacing the whole website.

Confirm the recovery plan

Ask which backup is available, what will be restored and how newer information will be handled. Backup frequency, retention, scope and recovery arrangements depend on your service.

Daily backups do not guarantee that every change made during a day can be recovered.

Check afterwards

Review affected pages and important business functions with Infinity3. For shops or membership sites, check recent records as well as the design.

If you suspect a security incident, explain this before requesting a restore: restoring an older copy alone may not address the cause.