Infinity3 Help Centre

Check that the connected account has the access required for the feature you want to use.

Before you start

You’ll need access to the external account and may need help from its administrator. Infinity3 permissions and provider permissions are separate.

Review access

1. Open the relevant connection settings in Infinity3.
2. Review any missing-permissions warning or troubleshooting option.
3. Note which feature or resource is affected.
4. Check that the external user can manage the required page, calendar or mailbox.
5. Follow the service’s authorisation process to grant the required access.
6. Return to Infinity3 and test the affected feature.

The authorisation screen may identify the connection as LeadConnector.

If administrator approval is required

Ask the external service’s administrator to review the requested access and approve the connection where appropriate. Share the service and feature involved so they can assess the request.

Review resource selections carefully

For Facebook, reauthorising an account can replace the previous page selection. Leaving out a page previously authorised can affect another existing connection using that account.

Check your business’s required pages before confirming changes.

Things to know

• Access to a business account does not always include every resource within it.
• Do not share passwords or verification codes with colleagues.
• Permissions can change when staff roles or provider policies change.

If the warning persists, contact Infinity3 with its wording and the affected resource.