Infinity3 Help Centre

Check the complete journey before inviting customers to your course.

Before you start

Prepare a test contact with an email address you can access. Have your course offer and customer portal ready.

Review your portal

1. Open Memberships → Client Portal → Settings.
2. Review the available branding, domain and login settings.
3. Check that the learner-facing name and images match your business.
4. Save any changes and confirm the portal address you will share.

Test as a learner

1. Use the intended enrolment route with your test contact.
2. Check that the correct offer is granted and the access email arrives.
3. Open the learner portal in a separate browser session.
4. Follow the login or password setup steps shown.
5. Confirm that the expected course appears.
6. Open lessons, play videos, download resources and follow links.
7. Repeat the main checks on a phone.

For a paid course, use your payment provider’s supported testing process where available and check the resulting access.

Things to know

• An administrator preview may show content a learner cannot access.
• Check any start dates, expiry dates and scheduled lesson releases.
• Test the actual email and portal journey, not only the course editor.
• Access links can be personal or temporary; avoid using them as public website links.

If the learner view differs from your setup, contact Infinity3 with the course, offer and test contact.