Infinity3 Help Centre

Use your agreed plan details to understand the support and maintenance provided for your website.

Before you start

Find your proposal, service agreement or plan information. Coverage can vary between clients and websites.

Review your coverage

1. Check which website or websites the plan covers.
2. Review the maintenance and support activities listed.
3. Check whether hosting, backups or content changes are included and any stated limits.
4. Review exclusions and how additional work is agreed.
5. Confirm the support route and any response arrangements recorded in your agreement.

If anything is unclear, ask Infinity3 to explain it using your business name and plan details.

Request help under your plan

Describe the issue or change, include the affected page URL and explain the business impact. Infinity3 can review whether the request falls within the agreed service.

If work is outside the plan, agree its scope, cost and timing before it proceeds.

Things to know

• Do not assume every plan includes the same activities or allowances.
• Routine maintenance, content updates and new development are different types of work.
• Tell Infinity3 before another supplier makes significant website changes.
• Report anything that appears wrong, even if you’re unsure whether it relates to maintenance.

For questions about your coverage, contact Infinity3 with the website address and the service you want clarified.