Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Set up a Voice AI assistant in Infinity3
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Configure an enabled Voice AI agent to handle a defined telephone enquiry process.
Before you start
You’ll need Voice AI access, permission to manage agents and a supported phone setup for deployment. Agree what the agent should handle and when a caller should reach your team.
Configure the agent
- Open AI Agents → Voice AI.
- Choose the available creation option, such as a custom agent or template.
- Give the agent a clear name and purpose.
- Review its voice and conversation instructions.
- Attach approved business knowledge where supported.
- Configure required actions, such as appointment booking or call transfer.
- Review working hours, call settings and post-call follow-up.
- Save and test before assigning live calls.
Replace template business details with your own information. Instructions alone do not configure an action or destination.
Review routing
Assign the intended phone number or supported Number Pool and review how calls reach the agent. Check whether it is the main answering route or a backup, alongside forwarding, timeout and voicemail settings.
Test before launch
Test common requests, missing information, interruptions and escalation. Use a phone test to check actual call transfers; browser Web Call tests do not support them.
Things to know
- Voice AI setup is separate from Conversation AI messaging.
- Outbound calling requires its own eligibility and setup.
- AI and telephone usage may incur charges.
Contact Infinity3 with the intended call process if you need help configuring routing or enabled features.