Infinity3 Help Centre

Choose where customers leave a review and prepare the messages your team will send.

Before you start

You’ll need access to Reputation, a review destination and a working email or SMS sending service.

For connected Google or Facebook reviews, make sure the correct business profile or Page is connected through Settings → Integrations.

Set your review destination

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open Reputation → Settings.
3. Find Review Link.
4. Confirm the intended destination or enter your custom review link.
5. Save and open the link to check the customer view.

Prepare your messages

1. Open Email Requests or SMS Requests.
2. Enable the channel you want to use.
3. Check the default sender.
4. Create or edit a template and include the review link.
5. Select the initial message template and any retry templates.
6. Review the initial delay, retry interval and maximum retries, then save.

Check the setup

Send a test request to details you control. Check the sender, wording and destination.

Things to know

• Enabling a channel prepares it for requests; a manual request or workflow action starts the sequence.
• Ask for honest feedback without steering customers towards a particular rating.
• Check existing automations before adding repeat requests.

If the link or test message fails, contact Infinity3 with the destination and error details.