Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Set a form or survey confirmation message in Infinity3
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Tell visitors what happens next after they submit a form or survey, or send them to a dedicated thank-you page.
Before you start
You’ll need permission to edit the item. Decide whether a message or a redirect best suits the journey.
Use wording that reflects your actual follow-up process, without promising a response time your team has not agreed.
Set the default confirmation
- Open Sites → Forms or Surveys → Builder.
- Open the intended item.
- Select Settings → On Submit.
- Choose Message to display confirmation text, or the available redirect option.
- Enter the message or full destination URL.
- Review styling on desktop and mobile where available.
- Save.
For example: “Thanks for your enquiry. Our team will review your message and get in touch using the details you provided.”
Review conditional outcomes
Conditional logic can replace the default confirmation with a different message or redirect. Test each relevant answer path if you have configured these rules.
Check the live journey
Open the live form or survey and submit test details. Confirm the message or destination appears correctly, then check that the response was saved.
Things to know
- Choose one default outcome: a message or a redirect.
- An on-screen confirmation does not send a customer email by itself.
- Submission workflows run independently of the visual confirmation.
- Some custom values only resolve on a real submission.
Contact Infinity3 with the item and test details if the wrong confirmation appears.