Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Manage review request timing and retries in Infinity3
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Choose when review invitations are sent and how often customers receive a reminder.
Before you start
You’ll need permission to manage Reputation settings. Check the event that starts your request, such as a manual send or workflow action.
Review other follow-up messages so customers do not receive overlapping requests.
Review the sequence
- Open Reputation → Settings.
- Select Email Requests or SMS Requests.
- Review the initial sending delay.
- Set the repeat interval where enabled.
- Choose the maximum number of retries.
- Check the template selected for the initial request and each reminder.
- Save.
The “after check-in” timing starts when the review-request action is triggered. It does not automatically mean an appointment has finished.
Keep reminders useful
Use a clear, friendly request for honest feedback. Choose a modest reminder sequence suited to your customer journey, and check the sender and review link in every template.
Test the timing
Send a controlled request to your own test details. Check the request status, first-message timing and destination.
The configured sequence can repeat until the review link is clicked, subject to the retry limit. Clicking does not confirm a review was posted.
Things to know
- Email and SMS settings are separate.
- Requests can incur messaging charges.
- Check existing requests before starting another sequence.
Contact Infinity3 with the request time and channel if the sending pattern differs from your settings.