Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Help attendees save event tickets to their phone wallet
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Make tickets easy to find at the venue using Apple Wallet or Google Wallet.
Before you start
Wallet passes are for in-person events. Check the event’s confirmation message and complete a test registration.
Include wallet links
- Open Memberships → Events and select the event.
- Open Settings → Notifications.
- Under the attendee journey, edit Registration confirmation.
- Choose the supported message channel you want to update.
- Insert the Wallet Links merge field:
{{event.ticket.wallet_links}}. - Save and test the message.
For email delivery of the ticket PDF, keep Include PDF ticket selected. The PDF includes Apple Wallet and Google Wallet badges.
What attendees do
After registration, attendees choose the available wallet option and follow their device’s prompts. On iPhone, use Apple Wallet; on Android, use Google Wallet.
At the venue, they open the saved pass and present its QR code for check-in.
Things to know
- The wallet pass uses the ticket’s existing check-in QR code.
- Each ticket in a multi-ticket order has its own wallet link and pass.
- Online events use their online joining experience instead.
Do not publish private ticket links. If a wallet option fails, contact Infinity3 with the event, device and registration reference.
Updated on 09/10/2026