Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Control whether contacts can re-enter a workflow in Infinity3
- View as Markdown Open this page as plain Markdown (opens in a new tab)
- Open in ChatGPT Ask questions about this page (opens in a new tab)
- Open in Claude Ask questions about this page (opens in a new tab)
- Open in Google AI Studio Ask questions about this page (Google account required) (opens in a new tab)
Choose whether a workflow should run once for each contact or repeat when another qualifying event occurs.
Before you start
You’ll need permission to edit workflows. Decide whether repeat entry is appropriate for the process, such as a one-off welcome or recurring follow-up.
Review re-entry
- Open Automation → Workflows.
- Select the workflow and open Settings.
- Find Allow Re-entry.
- Enable it for repeat participation or disable it for a one-time journey.
- Save and test before relying on the change.
Under normal re-entry rules, a contact can return after completing the workflow or being manually removed. They cannot re-enter while still active in the same workflow.
Turning re-entry on does not itself enrol contacts. A qualifying trigger event or another supported enrolment method is still needed.
Check special cases
Appointment and invoice triggers have special repeat-entry behaviour for separate appointments or invoices, even with re-entry disabled.
Opportunity workflows can also have separate runs for different opportunities. Review Allow multiple Opportunities where applicable.
Test the result
Use a dedicated test contact. Generate the intended event, check Enrollment History, let the journey finish and generate another event.
Confirm that repeat entry matches your intended process. Also check that messages and tasks are not being repeated unnecessarily.
If the result is unexpected, contact Infinity3 with the workflow name, trigger, contact and event times.