Infinity3 Help Centre

If an expected alert, confirmation or account email has not arrived, check both the action that should have generated it and the receiving mailbox.

Confirm what you expected

Make a note of:

• The action, such as requesting a password reset or creating a booking.
• The email address that should receive the notification.
• The approximate time, including your time zone.
• The service or account involved.

A saved booking or other completed action does not always mean its notification was delivered. Likewise, a missing email does not necessarily mean the action failed.

Check the mailbox

1. Search for the service name, sender or expected subject.
2. Check junk, spam, deleted items and other filtered folders.
3. Review mailbox rules that could move or delete messages.
4. Check whether the mailbox is full or other expected emails are also missing.

For a business mailbox, your email administrator may be able to check whether a message was quarantined or rejected.

Check the destination and settings

Confirm the relevant account or record contains the correct email address. Where available, check whether that notification is enabled and whether you are its intended recipient.

Do not recreate a booking, payment or order just to trigger another email. For sign-in codes, use the service’s resend option carefully and follow its instructions about which code remains valid.

Contact support

Tell Infinity3 what notification is missing, the recipient address and when you expected it. Include the relevant booking or record reference, but never send passwords, reset links or verification codes.