Infinity3 Help Centre

Supply clear, organised materials so the team can use the correct content for your agreed work.

Before you start

Confirm what Infinity3 needs and how your contact would like you to send it. Prepare approved versions where possible.

Gather your materials

Useful items may include:

• Logos and brand guidelines.
• Website copy and service descriptions.
• Photographs and approved graphics.
• Business contact details and opening hours.
• Existing brochures or other reference materials.

Only supply items relevant to the request, and identify anything still being drafted.

Organise and send the files

1. Group materials by page, service or purpose.
2. Use descriptive filenames, such as “about-us-approved.docx”.
3. Send original images and logo files where available rather than screenshots.
4. Mark the current version clearly and explain what it replaces.
5. Send through the method agreed with your Infinity3 contact.
6. If sharing a folder link, check that the intended recipient can open it.

Make feedback clear

Refer to the page or item, explain the change and provide the replacement wording where possible. Combine feedback from your team into one agreed response.

Things to know

• Confirm that you have permission to use supplied images and content.
• Highlight missing materials early so next steps can be agreed.
• Avoid including passwords or unrelated customer information.
• Tell your contact if approval is still required before publication.

If a file is too large or you’re unsure which format to send, ask your Infinity3 contact for guidance.