Infinity3 Help Centre

Identify who manages each part of your website setup so requests reach the right place.

Before you start

Have your website address and any relevant provider details ready. Check your agreement to see which services Infinity3 manages.

Identify the service involved

• Domain registration: The account used to register and renew your website name.
• DNS: The settings that direct your domain to website and other services.
• Website hosting: The service that runs your website.
• SSL certificate: Supports an encrypted HTTPS connection to your website.

These services may be managed by different providers. Email can also use separate hosting and settings.

Ask for help

1. Describe what you need to change or what is failing.
2. Include the domain or affected page URL.
3. Identify the provider if you know it.
4. Include any notice or error, hiding private account details.
5. Contact Infinity3 through your agreed support route.

If another provider controls the required account, Infinity3 may need you or that provider to arrange access or complete a change.

Things to know

• Keep domain ownership and recovery details accessible to your business.
• Share renewal or expiry notices promptly if you need help understanding them.
• DNS changes can affect both website and email services; coordinate them with the relevant providers.
• Do not send passwords or verification codes in a support request.

If you’re unsure who manages a service, provide the details you have so the next step can be identified.