Infinity3 Help Centre

Plan your data export before your Infinity3 Platform access ends.

Confirm the deadline

Under the Platform Terms, access ends at the end of the paid subscription period unless suspended earlier. Confirm your actual end date with Infinity3.

You are responsible for exporting the client data you need before termination. Export assistance may be available, with additional charges for migration or consultancy.

Decide what you need

List the information your business needs to keep, such as contacts, business records and uploaded content. Ask which export methods are available for each type.

Do not assume one contact export includes every conversation, file or record.

Check your exports

Before access ends:

1. Open the exported files and check that they contain the expected information.
2. Store them securely with access limited to authorised people.
3. Agree any import or migration work with your replacement provider.
4. Confirm how any connected services will be handled.

What is included?

Client data remains yours. Infinity3-owned workflows, templates, configurations and reusable systems are not included in standard data exports.

After termination, data may be deleted, anonymised or archived after a reasonable period. Do not rely on access or recovery remaining available.

Read the Infinity3 Platform Terms for offboarding and ownership provisions.