Infinity3 Help Centre

Use event activity to start a workflow and send useful information around the event date.

Before you start

You’ll need Events and workflow access. Review the event’s existing notifications so your new workflow does not send duplicate messages.

Build the workflow

1. Open Automation → Workflows and create a workflow.
2. Add Event Registration as the trigger for a registration journey, or Event Checked In for actions following arrival.
3. Filter to the intended event and applicable registration or ticket conditions.
4. Add a Wait action using the event date from the trigger.
5. Choose the available timing before, at or after the event.
6. Add your message or internal action and save.

For example, send arrival instructions before the event and a useful resource afterwards.

Test before publishing

Use a test event and registration to check enrolment, timing, recipient and message content. For a check-in workflow, test a check-in too.

Check how your settings handle someone who registers after a planned reminder time. Publish only when the test matches your intended process.

Things to know

A registration does not prove attendance; use check-in information when your follow-up depends on arrival.

Review cancelled registrations, repeat enrolment and timezone settings before launch. Contact Infinity3 with the workflow, event and test details if timing is unexpected.