Infinity3 Help Centre

Use individual call logs to understand what your voice assistant said, which actions ran and where an interaction went wrong.

Before you start

You’ll need access to AI logs. Note the agent, caller and approximate call time so you can identify the correct interaction.

Find the call

1. Open AI Agents → Agent Logs, where available.
2. Filter by agent, contact, channel, time or status.
3. Find the relevant interaction.
4. Open its details using the agent name or three-dot menu → View Details.
5. Review the conversation and recording if enabled.

Test calls may also appear in logs. Use Test or Live filters where available to distinguish them.

Check actions and errors

Follow the execution timeline in order. Look for attempted bookings, transfers, delayed steps and failures.

Compare the request with the configured action and the result. Check the actual appointment or contact record when the agent said it completed an update.

For difficult issues, record the error and timestamp rather than changing several settings at once.

Improve and retest

Correct the relevant knowledge, instruction, routing or action setting. Repeat the scenario with controlled test details and confirm the intended result.

Things to know

• Dashboard totals show overall activity; logs explain a specific interaction.
• Recordings depend on account and call settings.
• A spoken confirmation alone does not prove an action succeeded.

Contact Infinity3 with the agent, call reference, time and expected outcome if you need help interpreting the result.