Infinity3 Help Centre

Give customers access to downloadable files after purchasing through your online store.

Before you start

You’ll need an ecommerce store, a product with pricing or variants, and the finished files. This delivery setup applies to ecommerce store orders.

Configure the files

1. Open Payments → Products and select the product.
2. Open the relevant inventory or price/variant details.
3. Under Shipping and Delivery, set the type to Digital.
4. Upload the files for that product or variant, following the displayed limits.
5. Save the changes.
6. Open Payments → Settings → Notifications.
7. Enable Order Confirmation Email for Stores and save.

Test customer access

Complete a purchase using your supported checkout test process. Confirm the email arrives and use its order-access route to find the downloads.

Customers verify access through the Customer Access Center using a code sent to their checkout email. Do not ask them to share this code.

Things to know

• Upload files to the exact variant the customer purchases.
• Download options stay hidden when no files are attached.
• Digital items are automatically fulfilled and do not incur shipping charges; mixed carts still charge shipping for physical items.
• Cash on Delivery is unavailable when an order contains a digital item.

If access fails, contact Infinity3 with the order reference, product and affected variant.