Infinity3 Help Centre

Use an enabled Video Collector to invite customers to record or upload feedback through a shareable link.

Before you start

You’ll need access to Reputation → Video Testimonials. Decide what you want customers to discuss and how you intend to use their videos.

Explain the intended use clearly in your request.

Create a collector

1. Open Reputation → Video Testimonials.
2. Select Create Collector.
3. Add a public title, welcome message and instructions.
4. Add up to three questions.
5. Review the respondent details and thank-you pages.
6. Add your logo and colours.
7. Save and preview.

Customers can record or upload from desktop or mobile without installing an app. Each submission supports up to 2 minutes 30 seconds.

Share and review

Copy the collector link and send it through your agreed customer-request process. Review submissions under Video Testimonials → Responses.

Watch each video and check its details before choosing to display it.

Display on your website

Create or edit a Reputation → Widgets review widget. Choose Video Testimonials and the intended collector.

Review the publishing setting carefully: automatic publication is the default. Select manual approval if your team should review new submissions first.

Save, embed the widget and check the live page. Individual video visibility can also be managed from Responses.

Contact Infinity3 with the collector and widget names if submissions or displayed videos do not match your settings.