Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Prepare to move your website to Infinity3 hosting
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Plan the handover so your website and connected services can be moved in an organised way.
Gather the details
Prepare your website address, current hosting provider, domain provider and the contact who manages each account.
List important services, including email, payments, booking tools, membership access and any external integrations.
Agree the migration
- Ask Infinity3 to confirm compatibility, scope and any migration charge.
- Agree how access will be provided using secure invitations or the approved transfer method.
- Identify who controls DNS and domain changes.
- Discuss the intended move date and any busy trading periods.
- Agree checks for forms, checkout, login and other important features.
- Confirm how recent orders or other changing data will be handled.
Keep email in view
Website hosting and email hosting may be separate. Moving the website does not automatically move mailboxes or preserve every DNS setting.
Tell Infinity3 which email service you use before changes are made.
After the move
Check the public website and agreed business functions. Keep the old service active until Infinity3 confirms that the migration and any required checks are complete.
Things to know
Do not assume changing hosting transfers domain registration as well. Keep ownership and recovery access under your business’s control.
Confirm the agreed plan before cancelling existing services or giving another provider instructions.