Infinity3 Help Centre

Recover eligible contact records after an accidental deletion and check their associated information.

Before you start

You’ll need administrator access. Act promptly: eligible contacts can normally be restored within 60 days of deletion.

Some account configurations do not allow restoration. Do not rely on recovery as a substitute for checking records before deleting them.

Restore individual contacts

1. Open Contacts.
2. Open the three-dot menu beside Add Contact.
3. Select Restore.
4. Find the records using their name, email, phone and deletion date.
5. Select only the intended contacts.
6. Click Restore and review the confirmation.
7. Confirm and check that the contacts return to the active list.

Reverse an eligible bulk deletion

Open Contacts → Bulk Actions. Find the correct deletion job, open its three-dot menu and choose Restore, where available.

Confirm the operation and monitor its progress before checking the restored records.

Check what came back

Review conversations, notes, tasks, opportunities and appointments individually. Check workflow participation before resuming customer follow-up. Do not assume every associated item has returned; separately deleted data may remain missing.

If a record is unavailable or important history is missing, contact Infinity3 with the contact details, approximate deletion time and bulk-action reference where applicable.

Avoid re-importing the contact while investigating recovery, as this may create a new record without the original history.