Infinity3 Help Centre

Sticky Contact remembers a visitor’s previously entered details and can pre-fill supported fields when they return using the same browser and device.

Before you start

Decide who will use the form. Disable Sticky Contact when your team enters information on behalf of different customers or several people use a shared kiosk.

Saved browser data can cause a later submission to update the wrong contact in these situations.

Review the setting

1. Open Sites → Forms or Surveys → Builder.
2. Open the item you want to check.
3. Open its settings.
4. Find Sticky Contact.
5. Enable or disable it to suit the intended use.
6. Save.

The setting is configured separately for each supported item. For a calendar using a custom form, review Sticky Contact in that form’s settings.

Test the behaviour

Use dedicated test details. Submit once, then return using the same browser to check whether the fields pre-fill as intended.

Use a fresh private browser session for a separate test person so remembered data does not confuse the result.

Things to know

• Remembered data is domain-specific; it does not automatically carry across different subdomains.
• Clearing browser data removes the remembered details.
• Staff can update customers directly through their contact records instead of repeatedly submitting a public form.

If customer details appear on the wrong record, contact Infinity3 with the form and submission times. Review affected records before making further changes.