Infinity3 Help Centre

Contact Infinity3 promptly if an invoice is overdue or you expect difficulty paying it.

Check the account

Have the invoice number, amount and due date ready. If you have already paid, provide the payment date and reference so receipt can be checked.

If you dispute a charge, identify the specific line and explain why. Ask what should happen while the query is reviewed rather than assuming the due date has changed.

Discuss the next step

Explain the situation through your usual billing contact and ask whether an arrangement can be agreed. Keep any agreed dates or changes in writing.

Do not send full card details, banking passwords or verification codes.

Can services be affected?

The Standard Terms allow unpaid services to be suspended, restricted or terminated. Notice may be given where appropriate, but immediate suspension is possible where continued service creates financial, technical or security risks.

Outstanding fees and agreed commitments remain payable. Restoring services or reconnecting accounts may involve charges.

If access has stopped

Tell Infinity3 which service is affected and whether payment has been made. Ask for confirmation of the steps needed to restore it and any associated costs.

Payment does not establish a specific restoration time. Avoid repeatedly changing connections or account settings while the issue is being reviewed.

Refer to the Standard Terms and the terms for your service.