Infinity3 Help Centre

Send customers booking details and reminders so they know when and where to attend.

Before you start

You’ll need permission to edit the calendar and a working sending channel for the notifications you want to use.

Check existing appointment workflows to avoid sending duplicate messages.

Set up a confirmation

1. Open Calendars → Calendar Settings.
2. Select the calendar and open Notifications.
3. Choose the relevant Appointment Booked notification for confirmed or unconfirmed bookings.
4. Select Email or another available channel.
5. Enable it for the intended recipients, such as the contact.
6. Choose a template or edit the message, then save.

Use the field picker to include appointment details such as date, time and meeting location.

Add a reminder

1. In Notifications, select Reminder.
2. Choose the channel and recipients.
3. Set how far before the appointment it should send.
4. Review the message and save.

For example, start with a reminder 24 hours before the appointment.

Test your messages

Use the available test option to check appearance. Make a test booking to verify appointment details and timing.

Things to know

• Notifications are configured for each calendar.
• Customer messages and internal team notifications have separate recipients.
• Cancellation and reschedule notifications can also be configured.
• Check customer contact details and channel availability if messages don’t arrive.

If testing fails, contact Infinity3 with the calendar name, notification type and test booking details.