Infinity3 Help Centre

Locate an existing asset before uploading another copy or inserting the wrong version.

Before you start

Have part of the filename or the file type ready. Check that you are working in the correct Infinity3 account.

Find a file

1. Open Media Storage.
2. Enter a distinctive part of the name in Search.
3. Use File Type to narrow results to photos, videos, audio, documents, PDFs or another available category.
4. Adjust Sort if you need to compare names, sizes or recently modified files.
5. Switch between grid and list view to inspect the results.

Where available, use Open containing folder from the file menu to see its location.

Preview the result

Open the file’s menu and select Preview. Check that it contains the image, video or document you intended to use.

For images, check the dimensions and orientation against the destination. A portrait image may need a different crop from a website banner.

If the file is missing

Clear your search, return File Type to All, and check the selected source. If the file was deleted, review Trash where available.

Things to know

• File filters also appear in supported media-selection windows.
• A restrictive filter can hide a file that is still present.
• Preview availability depends on the format and browser.
• A filename alone does not confirm that the content is current.

If you still cannot locate a file, contact Infinity3 with its name and approximate upload date.