Infinity3 Help Centre

Choose where each Facebook form response should be stored in the customer’s Infinity3 contact record.

Before you start

Connect the relevant Facebook Page and identify the exact form used by your campaign. You’ll need access to integration settings.

Create any required Contact custom fields before mapping additional questions. Choose field types that suit the responses, such as text or a supported selection field.

Map the form

1. Open Settings → Integrations.
2. Open the available Facebook Form Field Mapping controls.
3. Select the intended Page and form.
4. Match name, email and phone responses to the corresponding contact fields.
5. Map additional questions to appropriate custom fields.
6. Save or confirm the mappings using the controls shown.
7. Check that the form is enabled for lead syncing.

For example, map a “Service you’re interested in” response to your agreed service-interest custom field.

Test the values

Submit a clearly identifiable test through Meta’s supported testing process. Open the resulting contact in Infinity3 and compare each mapped value with the submitted answer.

Check any follow-up workflow filters if those values determine routing or assignment.

Things to know

• Review mappings when you introduce a new form or change the questions.
• A successful connection does not confirm that every response is mapped.
• Changing a mapping does not guarantee older records will be corrected automatically.

Contact Infinity3 with the Page, form, affected question and expected destination field if values are missing or incorrect.