Infinity3 Help Centre

Collect customer enquiries through a form and review the information in Infinity3.

Before you start

You’ll need access to Sites → Forms and permission to create forms.

Decide what information your team needs to respond. Keep the form short enough to complete easily.

Create your form

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open Sites → Forms → Builder.
3. Click Add Form and choose your starting option.
4. Give the form a clear name, such as “Website enquiry”.
5. Add fields for the customer’s name, email and enquiry.
6. Add any relevant contact custom fields.
7. Edit the labels and select which fields are required.
8. Adjust the styling and save.

Set the confirmation

Open Settings → On Submit in the builder. Choose a message or redirect, then save.

For example: “Thanks for your enquiry. Our team will be in touch shortly.”

Test the form

Preview it and submit details you control. Check the confirmation, the submission and the resulting contact information.

Things to know

• Use an email field if you need to reply by email.
• Check the mobile layout as well as desktop.
• An on-screen confirmation does not send a customer email by itself.

If the test fails, contact Infinity3 with the form name and details of what happened.