Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Understand the AI tools available in Infinity3
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Infinity3 can offer AI tools for customer conversations, calls and content creation. The tools available to you depend on your account setup and permissions.
Conversation AI
Conversation AI supports customer messaging on connected, supported channels. It can answer questions using approved business knowledge and perform configured actions such as collecting details or helping with bookings.
- Suggestive: Prepares replies for a person to review and send.
- Auto-Pilot: Sends replies automatically according to the agent’s settings.
Voice AI
Where enabled, Voice AI handles supported phone conversations. It needs its own call setup, instructions and testing.
Configuring a messaging assistant does not automatically configure a voice assistant.
Content and review tools
AI features in supported builders can help draft emails, social posts or workflows. Reviews AI can suggest or automate review responses according to its settings.
Review generated content and configured actions before using them.
Find your assistant
- Log into the Infinity3 Platform at app.infinity3.ai.
- Open AI Agents.
- Select Conversation AI or another enabled tool.
- Open the intended agent and review its status, channels and purpose.
Things to know
- An agent needs the right knowledge and connected channels to do its job.
- Some AI features have separate usage allowances or charges.
- These guides focus on Conversation AI; other tools have separate settings.
Contact Infinity3 if you’re unsure which AI features are included or enabled for your business.