Infinity3 Help Centre

Check bookings, cancellations and other appointment activity to understand how customers are using your calendars.

Before you star

You’ll need access to appointment reporting. Keep appointment statuses current so results reflect what actually happened.

Open the appointment report

1. Open Reporting → Appointment Report.
2. Select the available date range and relevant filters.
3. Review the appointment counts by status.
4. Check breakdowns by calendar, user or booking source where shown.

Appointment widgets may also be available on your dashboard.

Investigate patterns

Look for calendars with frequent cancellations or reschedules. Review popular booking days alongside your available capacity.

Open the underlying appointments before deciding whether reminders, booking rules or staffing need to change.

Check attendance information

A booked or confirmed appointment does not establish that the customer attended. Review attendance-related statuses where your process uses them.

Things to know

• Connected external calendar events can appear as event-sync activity.
• A high booking count does not necessarily mean more completed appointments or sales.
• Calendar types and account setup affect available reports.
• Date fields and filters should match when comparing reports.

If figures look incomplete, check record statuses, calendar selection and your permissions.

Contact Infinity3 with the reporting period, filters and example appointments if the discrepancy remains.