Infinity3 Help Centre

Give customers, learners or members a shared space for discussions and updates.

Before you start

You’ll need access to Communities and a clear purpose for the group. Decide who should join and who will manage it.

Create your group

1. Log into the Infinity3 Platform at app.infinity3.ai.
2. Open Memberships → Communities → Groups.
3. Choose the option to create a community or group.
4. Enter a name, group URL and short description.
5. Review the available privacy and membership settings.
6. Save the group.
7. Open its settings to add your logo, cover image and other available branding.

Button names may vary slightly with your account’s community setup.

Prepare a useful welcome

Create a welcome post explaining who the group is for, what members can share and where they should ask questions.

For example, a customer group could offer product updates, practical tips and a place to share ideas. Explain how members should contact your support team for private account issues.

Things to know

• Review group access before sharing the invitation link.
• Group membership and access to private channels are separate settings.
• Assign someone to check questions and manage discussions regularly.
• Test the group with a member account before inviting your audience.

If Communities is missing, contact Infinity3 to check availability and your permissions.